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ESA Management Dashboard

Review customer emails, approve AI replies, and manage the knowledge base

Email Review

Check AI reply drafts and either send or reject them.

Thread From Subject Category Action Confidence

Email Detail

Review the original message and AI reply draft together.

No email selected

Knowledge Review Queue

Approve candidate knowledge extracted from email replies or uploaded documents.

Knowledge Base

Search approved answer knowledge and upload company documents as review candidates.

Upload Company Documents

Uploaded documents are converted into review candidates first. They are used only after approval.

Drop documents here or click to select files Scanned image-only PDFs may not contain extractable text.

Agent Status

Check mailbox polling, review queue, and AI key status.